Privacy Policy

Last Updated: September 23, 2026

East TN Boat Butler ("ETBB", “we,” “us,” or “our”) operates easttnboatbutler.com (the “Site”). This Privacy Policy covers the information we collect when you visit the Site, ask for a quote, book a service, or talk with us by phone, email, or text message (together, the “Services”). It explains how we use that information and what choices you have.

1. Information We Collect

Information you give us. When you fill out a form, book a service, or contact us, we may collect:

•         Your name, email address, and phone number

•         Your service address, or your marina and slip location

•         Details about your boat or vehicle

•         Photos you send us

•         Appointment details, service history, and any messages, feedback, or reviews you send us

Information collected automatically. When you visit the Site, we and our service providers automatically collect some technical information. This includes your IP address, browser and device type, the pages you view, the site that sent you to us, the date and time of your visit, and how long you stay. We collect it using cookies and similar technologies (see Section 5).

Payment information. Payments are handled by our payment processor. We do not store full payment card numbers.

2. How We Use Your Information

•         To answer your questions and quote requests

•         To schedule, perform, and follow up on the services you request

•         To send appointment confirmations, reminders, and service updates

•         To send marketing and promotional messages, but only if you have agreed to receive them

•         To ask for feedback and reviews

•         To run, secure, and improve the Site and our Services

•         To comply with legal obligations and protect our rights

3. Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, for example by checking the SMS consent box on one of our forms, East TN Boat Butler may text you about appointment reminders, service updates, quotes, and occasional promotions. You don’t have to agree to texts to buy our services.

•         Message frequency varies.

•         Message and data rates may apply.

•         Reply STOP to opt out at any time.

•         Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile number or your text messaging consent with third parties or affiliates for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We share it only in these situations:

•         Service providers. With companies that help us run our business: our website, customer management, email, phone, text messaging, scheduling, and payment systems. These providers may use your information only to provide services to us.

•         Legal requirements. When required by law, or when needed to protect the rights, property, or safety of East TN Boat Butler, our customers, or others.

•         Business transfers. If our business is sold, merged, or transferred, customer information may be transferred as part of that transaction.

•         With your consent. When you have asked us to share it or agreed that we can.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Analytics

Cookies are small data files stored in your browser. We and our service providers use cookies and similar tools, such as pixels, to keep the Site working, remember your preferences, understand how visitors use the Site.

The first time you visit, a banner lets you accept or decline non-essential cookies. You can also set your browser to refuse cookies or to alert you when one is sent, but some parts of the Site may not work properly without them.

Do Not Track. Some browsers can send “Do Not Track” signals. Because there is no common standard for these signals, the Site does not currently respond to them.

6. Your Choices

•         Email: Use the unsubscribe link in any marketing email we send.

•         Text messages: Reply STOP to any text message.

•         Access, correction, and deletion: Email [email protected] to ask to see, correct, or delete the personal information we have about you. We will respond within 30 days. We may keep some information when the law requires it or when we need it for legitimate business records, such as service records and invoices.

7. How Long We Keep Information

We keep personal information as long as we need it to provide our Services, maintain service records, and meet legal, tax, and accounting requirements. After that, we delete it or remove anything that identifies you.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will immediately delete it.

10. Links to Other Websites

The Site may link to websites run by others, such as review sites or social media. Their privacy practices are not covered by this policy, so please read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top. Where the law requires it, we will ask for your consent before using information we already have in a significantly different way.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

East TN Boat Butler

Email: [email protected]

Phone: 865-290-2263